At ToyNova Hub, your satisfaction is our priority. We want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, this policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

  • The product is unused, undamaged, and in its original packaging.
  • The product is in resalable condition (no scratches, stains, or wear).
  • Proof of purchase (order confirmation or receipt) is provided.
  • The request is made within a reasonable period after receiving the product.

2. Non-Returnable Items

For safety and hygiene reasons, some items cannot be returned, including:

  • Opened or used toys.
  • Products that have been assembled or altered.
  • Clearance or discounted items marked as final sale.
  • Customized or special-order items.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased:

  • Contact us immediately at info@toynovahub.store with your order details and photos of the product.
  • After verification, we will arrange a replacement, exchange, or refund, depending on availability and your preference.
  • In such cases, ToyNova Hub will cover the return shipping costs.

4. Refund Process

  • Once we receive and inspect the returned item, you will be notified about the approval or rejection of your refund.
  • Approved refunds will be processed using the original method of payment.
  • Processing times may vary depending on your bank or payment provider.

5. Exchanges

  • Exchanges may be provided for eligible products, subject to stock availability.
  • If the desired item is unavailable, you may choose a different product or request a refund.

6. Shipping Costs

  • Customers are responsible for shipping costs associated with voluntary returns (e.g., change of mind).
  • Shipping costs are non-refundable unless the return is due to a mistake on our part (damaged, defective, or incorrect item).

7. Contact Us

If you need assistance with a return, refund, or exchange, our support team is here to help:

📧 Email: info@toynovahub.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan